Report an Outage


If you or any household member is experiencing a medical emergency, please call 911 immediately. Until your service is restored, we recommend that you seek shelter with a family member, neighbor or friend.

Online Form: No Log In Required

Use your account number or the primary phone number on your account to report your outage without logging in. You may also use this form to check whether your outage has been reported.

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Online Account: Log In

Log in to your account from your computer or mobile device to report your outage online. Your online account provides system status, the ability to report your outage, and ongoing updates as your outage status changes.

Once the cause of the outage is known, we will do our best to provide you with updates on power restoration, when you can expect service to be restored and the cause of your outage. In most cases, outages are restored in less than two hours, longer during storms.

Log in

Mobile Device: Text "OUT"

Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 26633. You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.

Sign up

Mobile Device: Report in App

Use the free ComEd Mobile App to quickly report an outage from an Apple iPhone® or Android™ device. The app will also provide notifications as the outage status is updated.

Get app

Facebook: Report in App

Report your outage from directly our Facebook Outage App, and stay connected with us on our Facebook page for outage details and restoration updates during major storms.

Go to Facebook

Customer Service: Call 1-800-Edison-1

Call ComEd at 1-800-334-7661 to report your outage by phone. Tell us about the outage so we can send the right crews and equipment to the right location.

Remember, call volume can become very busy during storms and the automated, interactive system allows the company to accept thousands of calls at a time and get your information to the right people faster.