Representatives are available 24 hours a day to take your emergency request. Customer Service Representatives are available Monday through Friday from 7 a.m. to 6 p.m. to assist with your customer service needs.
Business Customers: Call 1-877-4-ComEd (1-877-426-6331)Assistance Programs: For more information on any of ComEd's assistance programs or to enroll in ComEd's bill-payment assistance programs - Call 1-888-806-CARE (1-888-806-2273)Smart Meter Inquiries: For information about smart meter installation, call: 1-866-368-8326Language Assistance: Language translation is available in over 100 languages (view list): 1-800-Edison-1 (1-800-334-7661)
Lights out? Let us know! You can quickly and easily report your outage via text message, ComEd mobile app, ComEd Facebook app, or by calling customer service at 1-800-Edison-1.
There are several ways to pay your bill. Pay by phone (view instructions), pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
Get access to your account 24/7. You don't have to wait in line or on hold. View your bill and account summary; update your personal information; start, stop or transfer your service; enroll in eBill, Automatic Payment or Budget Billing; report an outage or check your outage status.
Engage with us on Facebook, Twitter, YouTube and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what ComEd is doing in the community.
ComEd Customer Care CenterP.O. Box 805379Chicago, IL 60680-5379
ComEd does not accept fax messages. Please consider one of our other contact methods.
ComEd participates in the Federal Video Relay Service (VRS). VRS allows customers with hearing and speech impairments to communicate via video conferencing through the Internet, via a web camera or video phone. This secure service uses certified Video Interpreters(VI) to sign conversations, in real time, between the customer and the interpreter. For more information and to access VRS, go to U.S. General Service Administration website or to directly access the VRS go to: