Contact Us

Customer Service: Call 1-800-Edison-1 (1-800-334-7661)

Representatives are available 24 hours a day to take your emergency request. Customer Service Representatives are available Monday through Friday from 7 a.m. to 6 p.m. to assist with your customer service needs.

Business Customers: Call 1-877-4-ComEd (1-877-426-6331)
Assistance Programs: For more information on any of ComEd's assistance programs or to enroll in ComEd's bill-payment assistance programs - Call 1-888-806-CARE (1-888-806-2273)
Smart Meter Inquiries: For information about smart meter installation, call: 1-866-368-8326

Report an Outage

Lights out? Let us know! You can quickly and easily report your outage via text message, ComEd mobile app, ComEd Facebook app, or by calling customer service at 1-800-Edison-1.

Reporting Options

Pay Your Bill

There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.

Payment Options

Manage Your Account Online

Get access to your account 24/7. You don't have to wait in line or on hold. View your bill and account summary; update your personal information; start, stop or transfer your service; enroll in eBill, Automatic Payment or Budget Billing; report an outage or check your outage status.

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Connect via Social Media

Engage with us on Facebook, Twitter, YouTube and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what ComEd is doing in the community.

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ComEd Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379

Fax

ComEd does not accept fax messages. Please consider one of our other contact methods.

Video Relay Service

ComEd participates in the Federal Video Relay Service (VRS). VRS allows customers with hearing and speech impairments to communicate via video conferencing through the Internet, via a web camera or video phone. This secure service uses certified Video Interpreters(VI) to sign conversations, in real time, between the customer and the interpreter. For more information and to access VRS, go to U.S. General Service Administration website or to directly access the VRS go to:

Access VRS