We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Have a question about how you can reduce energy use to lower your electric bills? Email your question to the Energy Doctor, who will respond within five business days. If the inquiry is about your energy usage, please include your ComEd account number. View the
Energy Usage Guide or the
Energy Doctor FAQs for more energy saving information.
Ask the Energy Doctor
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