At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
1. You must have an active residential account within the ComEd service territory, with your electricity supplied by ComEd or another electric supplier.
2. You must have a ComEd smart meter installed at your home. To determine whether you have a ComEd smart meter:
3. You must purchase a smart device that is compatible with the smart meter at your home. For more information on which devices qualify, please view the Smart Meter Connected Devices List at ComEd.com/SMCD.
4. You must be able to locate your smart device within 50 feet of the ComEd smart meter installed at your home. If the distance between your smart device and the ComEd smart meter exceeds this range, your device may not be able to receive information from the ComEd smart meter. Also, some housing materials and household objects may impede the ability of your smart device to receive information from the ComEd smart meter installed at your home, even if it is located within 50 feet of the smart meter.
Currently, up to eight smart meter connected devices can be
connected to a single ComEd smart meter.
How do I contact ComEd if my smart device is not receiving information from the smart meter at my home?
If your smart device is not receiving information from
the smart meter at your home, please email ComEd at
SMCDHelpDesk@ComEd.com. The SMCD team is available to:
NOTE: ComEd will only be able to respond to connection-related inquiries associated with your smart device. All other smart device-specific inquiries should be referred to the manufacturer of your smart device.
Your estimated electricity costs consist of your cost of
electricity supply and delivery. This is based on ComEd’s standard fixed-price rate from ComEd or other electric suppliers.
The display costs will not reflect other items on your electric
bills, e.g., applicable taxes.
Currently, customers on variable electricity supply rates such
as ComEd’s Hourly Pricing and other time-of-use supply rates
will not be able to view their estimated electricity costs on smart
devices using these rates. Customers on variable electricity
supply rates can provide an average supply rate (found on their
electric bill) to view their estimated electricity costs.
Basic models start at about $100, although there are some smart devices available for less. Higher-end models with additional capabilities can be significantly more expensive.
NOTE: ComEd does not endorse any manufacturer or retailer of smart devices, nor the manufacturer’s or retailer’s business practices. ComEd makes no warranties, guarantees or promises of performance and none are implied.
Can I call to register my smart device?
To protect your confidential information, you must register
your smart device online at ComEd.com/SMCD.
Is the information sent to my smart device from the ComEd smart meter secure?
Yes. The radio signal from the ComEd smart meter installed at your home is broadcast on a secure, encrypted wireless channel which can only be accessed by your smart device. ZigBee incorporates technology which helps uniquely identify each smart device at the time it communicates to a smart meter, and requires both the device and the smart meter to securely authenticate when communicating with each other. Only devices that have been securely authenticated and connected by ComEd can access information provided by the smart meter.
Will a smart device enable ComEd to control individual appliances or other types of smart devices in my home?
No. Participants in the ComEd SMCD service will not have
any appliance or electronics in their home controlled by ComEd.
To submit a disconnect request: