We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
ComEd has contracted with a company named Recleim to perform the scheduling, collection and recycling functions for this service. A specially trained, two-person crew will come to your home to pick up your old unit.
Do I need to be home during the scheduled pickup?
Yes, either you or someone authorized by you over the age of 18 must be home for the scheduled pickup. Please note the crews are not authorized to collect unattended units left outside of homes or businesses.
Once the crew arrives, it typically takes no more than 10-15 minutes, depending on where the unit is located within your home. For example, a unit in your garage may be easier to remove than a unit that must be carried up from your basement. You can expect a reminder call or text message 1-2 days in advance providing you with a more specific four-hour window of time, along with a call from the crew on the day of the appointment to let you know they’re on their way. When you schedule your appointment, please be sure to provide the best phone number at which we can reach you.
For safety purposes, the crews are not allowed to collect refrigerators that are either not empty or inaccessible. We want to keep our customers and employees safe from injury and illness.
You can select to receive your incentive by check, Visa card or virtual Visa card. Virtual Visa cards are delivered by email and can be used immediately.
You will receive your incentive within approximately 4-6 weeks of the pickup date.
Why can’t the crew give me my incentive at the time of pickup?
How can I check the status of my appointment or incentive?
You can check the status of your appointment and incentive by going online to the customer web portal (follow the link on your confirmation email) or calling us at 855-433-2700.
All units are taken to a de-manufacturing facility, where the recycling process begins. Approximately 95% of the material in each unit is separated and recycled in an environmentally responsible way. The glass, metal, plastic, oil, and refrigerant are kept out of landfills and waterways, which helps protect our environment. No units are sold, donated, or reused in any manner - they are permanently removed from the electric grid.
ComEd participates in the Environmental Protection Agency (EPA) Responsible Appliance Disposal (RAD) program. This voluntary partnership helps to protect the ozone layer and reduce emissions of greenhouse gases by recovering ozone-depleting chemicals. Learn more about the EPA RAD program.
We’ll collect old, inefficient refrigerators and freezers of any age. The units that we collect from our customers are typically around 20 years old, with many being even older.
There are many items that use electricity throughout your home, though not all are used on a daily basis. For example, you likely use your clothes washer or dishwasher for only a handful of loads each week. However, the food in your refrigerator or freezer needs to stay cold or frozen 24 hours each day, every day. These appliances continuously cycle on and off in order to keep your food at the desired temperature, and it’s these old, inefficient units that we’re trying to remove from the electric grid.
We suggest that you contact the local waste management company for the area in which you live to determine disposal options for non-working units. You might also consider contacting a local scrap metal dealer or other private garbage hauler for assistance.
What happens after I receive my incentive?
You may receive a survey by email or a member of our team may contact you to ask you some questions about your experience with the program. Please note the results of these surveys help us provide you with better service.
The ComEd Energy Efficiency Program is funded in compliance with state law.
Offers are subject to change.