We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
ComEd Smart Returns Voluntary Load Reduction (VLR) program offers all commercial customers financial rewards for reducing electricity use during peak usage period. This program is strictly voluntary. If a customer cannot participate there are never any penalties. Incentives will vary depending upon market and/or system conditions. Participants consist of customers with a demand usage ranging from 45 MW to 20 kW. A minimum of 10 kW of peak hour load response is all that is required to participate. This program is open to all business customers, regardless of their electric supplier.
If you're a commercial or industrial customer located within the ComEd service territory (whether you receive your electric supply from ComEd or not) and have the potential to reduce electric usage when requested to do so, you may qualify to participate in a Smart Returns program.
For many businesses, participating in the VLR demand response program can be as easy as dimming the lights, setting thermostats higher in the summer, or shutting down unused office equipment without normally impacting productivity.
Call ComEd at 800-334-7661 or 877-426-6331, or send an email to: SmartReturns@exeloncorp.com