We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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Smart meters are digital, electric meters that wirelessly provide secure, two-way communication between the meter and ComEd and also allow you access to more information about your usage.
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ComEd has installed over 4 million smart meters in homes and businesses across northern Illinois.
Customers who have smart meters installed at their homes can enjoy:
Smart meters do not have moving dials but utilize digital displays that represent usage and operational data. If a smart meter has not yet been installed at your home, here's what you can expect during installation:
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