We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
The project will be billed under ComEd's bundled tariff rates (rate BES or rate BESH) or ComEd's unbundled tariff rate RDS. All projects are set up under the community supply tariff, rider POGCS, and ComEd's avoided cost tariff rider POG. Projects that meet FERC standards as a qualifying facility (QF) are eligible to sell unallocated energy to ComEd at the avoided cost rate.
All allocated energy will be accounted for on subscriber's bills in accordance with the contracted allocation amount.
If the customer's enrollment is approved at least 5 business days before their next scheduled meter reading date, they will receive credit for their subscription on the next monthly utility bill. If the customer's enrollment is approved less than 5 business days before their scheduled meter reading date, their credits won't appear on their next bill, but rather will be held until the following month's bill.
Every month, when it is time for ComEd to reconcile the energy generated by your project and to allocate that capacity across subscribers, a notification will display on both the Facility List and the Subscriber List within the portal to alert users that action is required to confirm generation for the facility.
Additionally, an email will be distributed to all facility users letting them know that the person authorized to approve generation will need to confirm the interval meter data ComEd has collected for that month. Since the email and the alerts will be presented to
all users of the facility, it will be important to ensure that everyone is aware which of the users is responsible for confirming generation. (We recommend that a primary and backup be identified since this is such a critical and timely task that needs to be completed to ensure subscribers don't miss out on their credits.)
Your facility's generation is recorded in 30-minute intervals throughout the generation period. Each month this interval data needs to be verified and approved. Failure to confirm generation by the deadline may delay the processing of subscriber credits until their next month's bill. To help provide a positive experience for the customer, the Community Solar Portal will send daily email reminders to all facility users until ComEd receives confirmation and approval of the interval data.
Sometimes, the utility meter located at your facility fails to record generation for an interval. In this scenario, the interval will be estimated. You may download and edit the data through the CS Portal and supply alternate data for those intervals. If the file you return for confirmation contains intervals with no data, those intervals will be counted as 0 kWh.
After 10 calendar days, if confirmation is not received, the portal will reconcile the energy generated and calculate the subscriber credits using data contained in the ComEd interval meter data file presented for that generation period. If a subscriber's ComEd bill has been generated within that 10- day window, it will not include their Community Solar credits; the credits will instead appear on their next month's bill.
For a full set of instructions, refer to the
Community Supply job aids.
If you need help at any time, please feel free to reach out to the Community Supply Project Department. The phone number is 779-231-1791; they are available from 8:00 a.m. until 4:30 p.m. CT Monday – Friday. Or you can reach them via email at
There is one thing likely to generate inquiries to you as the manager of a Community Supply Facility and that is if a subscriber receives their ComEd bill and there are no credits for their Community Supply subscription included on the bill. What may cause that to occur?
As when they initially enrolled, they will begin to accumulate credits effective the day following confirmation of their successful re-enrollment, but again, those credits will first appear on their electric bill within the next one or two monthly billing cycles, depending on the timing of when they were re-enrolled, when their next bill was scheduled to be generated and when generation for the facility itself was scheduled to be reconciled. After the first credits appear, they should consistently see credits appear each month thereafter.