We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
ComEd has developed a secure portal that is utilized for subscriber/beneficiary enrollment. Developers and Community Supply Facility Managers can use the portal to add subscribers or beneficiaries to a community solar project. After approval, those customers will begin accumulating credits the following day and those credits will be reflected on their electric bill within the next one or two monthly billing cycles.
Community solar subscribers may enroll in multiple community supply projects. Each project developer will independently enroll their subscribers in the portal noting the customer account and meter number, as well as the share of the project being allocated to the customer's account.
On a monthly basis, each facility manager will be asked to log into the portal to confirm the energy generated for that month. Once that data is confirmed, the portal will calculate the share of the credits to be applied to each subscriber for that generation period.
Step 1 (Recommended Approach): Create a community solar portal My Account. This user ID will directly connect you to the Community Solar Portal (CSP) landing page each time you login. (If you have an existing My Account that is tied to your ComEd residential or business account, you can use that, but you will have to navigate to CSP). Here is a
job aid that will walk you through the steps to create a community solar portal "My Account" User ID and password.
Step 2: By visiting
ComEd.com/CSPortal, you’ll be directed to a Log In page. If you log in using the Community Solar "My Account" User ID and password you've established, you'll immediately be directed to the Community Solar Portal landing page.
Step 3: Once you are at the CSP landing page, click on
+ New Facility button to tell us about the CS project where you will be enrolling subscribers.
Please read through the New Facility Application so you are prepared to complete and submit your application.
Data entered will be lost if not submitted. Information you will need to provide includes:
Note: If you visit www.comed.com and login with the "My Account" User ID and password associated with your residential or business account, you'll still be able to access the portal, but you will need to navigate there by first visiting this Community Solar Resources page and then clicking on the Login button below.
Login to the Portal
The individual listed in the Community Solar Portal as the "Facility Owner" must approve access by others to view and manage that facility using the portal. As the primary point of contact (POC), he/she can reach out to the portal administrator with the "My Account" User ID for those individuals that have permission to view and manage the details of one or more of their facilities. Ten users are the maximum number of authorized users recommended per facility. Once you have a "My Account" User ID and have been authorized by the Facility Owner to be added as a User of their Community Solar Facility using that same "My Account" email address, you should be set.