We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Can you explain the roles & responsibilities of the different users listed in the New Facility Application?
There may be one or several key individuals involved in managing a Community Supply Facility. If you plan to have multiple people and/or organizations included to successfully maintain a facility, we'd like to know more about them, in case we need to contact them to collaborate for the benefit of one of our mutual customers.
1. Facility Owner
2. Subscriber Organization – The Subscriber Organization refers to an organization, other than the facility owner or his/her employees, that will be responsible for managing subscribers using the CS Portal. (If the facility will not employ an external organization to assist with subscriber management, you have the option of checking the "Does Not Apply" box within the New Facility Application.)
3. Billing, Credit, Customer Inquiry POC - Help us know who to contact when ComEd receives questions about your Community Supply facility, billing credits, etc.
4. Person Authorized to Approve Generation
Every month, when it is time for ComEd to reconcile the energy generated by your project and to allocate that capacity across subscribers, a notification will display on both the Facility List and the Subscriber List within the portal to alert users that action is required to confirm generation for the facility.
Additionally, an email will be distributed to all facility users letting them know that the person authorized to approve generation will need to confirm the interval meter data ComEd has collected for that month. Since the email and the alerts will be presented to all users of the facility, it will be important to ensure that everyone is aware of which of the users is responsible for confirming generation.
We recommend that a primary and backup be identified since this is such a critical and timely task that needs to be completed to ensure subscribers don't miss out on their credits.
5. Utility Administrator -
The Utility Administrator is an individual that can provide support to you and your team as you work within the Community Solar Portal. They have permissions to perform tasks that other portal users will be unable to perform, such as:
How can I add users to help me manage the subscription and billing process?
Each facility will be granted 10 active users.
To view a list of currently authorized users and to request the addition or removal of users, navigate to the User Access tab for the CS Facility you have selected. You will be presented with a list of email addresses associated with currently active users and the date they were added.
Above the list of users, a link to "Contact ComEd" if the Facility Owner needs to update the information displayed on that page. Once the Facility Owner selects the "Contact ComEd" link, an email message will be generated, and he/she can let the Utility Administrator know what user changes they want to make.
It is important to note that once a user has been granted access to a specific Community Supply Facility, they still need to create a ComEd Community Supply "My Account" User ID and Password. The User ID for their "My Account" will need to be the same email address they used to gain access to the Community Solar Portal.
I have been given permission to access the CS facility, but I can't log in. What's wrong?
Once a user has been granted access to a specific Community Supply Facility, they still need to create a ComEd Community Supply "My Account" User ID and Password. The User ID for their "My Account" will need to be the same email address they used to gain access to the Community Solar Portal.
For more information about how to create a Community Solar "My Account", go to Getting Started page or reach out to the Community Supply Project Department. Their email address is CSPD@ComEd.com.
Can I use the same email address and “My Account” User ID to manage multiple facilities in Illinois? Can I manage my facilities in Illinois and DC without logging out and logging back in?
The Community Solar Portal has been designed to provide a similar experience for contractors working within any of the Exelon Utilities; however, due to regulatory and customer information system differences, there are some things that have been modified from one utility to another. Since each utility's CS Portal is unique, each will require a separate login; once logged in, however, you will be able to manage subscriptions for all your facilities in that service area.
If you already have a "My Account" User ID that you use to login to your company's utility account online, you can use the same email address/User ID to login and navigate from your utility account to the Community Solar Portal within that website. For your convenience, we do recommend, however, that you create a unique Community Solar Portal "My Account" User ID, using a different email address, to provide direct access to the portal upon login.
To manage subscriptions within ComEd, BGE, Atlantic City Electric, Delmarva and Pepco, you will need to create a "My Account" User ID within each of those utility websites. You may use the same email address as your User ID for each utility when creating your "My Account".
What is the Facility ID that is associated with the Community Supply Facility and what is it used for?
The project will be billed under ComEd's bundled tariff rates (rate BES or rate BESH) or ComEd's unbundled tariff rate RDS. All projects are set up under the community supply tariff, rider POGCS, and ComEd's avoided cost tariff rider POG. Projects that meet FERC standards as a qualifying facility (QF) are eligible to sell unallocated energy to ComEd at the avoided cost rate.
The Facility ID is established by the Community Supply Project Dept. and appears on the facility's account within ComEd's customer information system. That Facility ID is also linked to the subscribers of a facility, to establish the connection between the subscribers and the community supply project(s) to which they have been contracted. It is used to ensure the generation credits are applied to subscribers of the facility each month.
What happens if I sell my CS Facility to another owner?
A job aid has been created to walk you through the process, but here are the steps you'd follow, at a high level:
I've added subscribers to the CSP, but they are not being processed. What's wrong?
Once an application is submitted through the portal, authorized users can begin to add subscribers, but those requests will only be processed into the utility customer information system once the facility is activated by the utility administrator.
To be approved for activation, the Community Supply Project Department will confirm the following tasks are complete:
Why is the portal unenrolling a subscriber without an authorized user of the facility first submitting an unenrollment request?
The Community Solar Portal offers a proactive feature to inform a contractor when a subscriber has contacted ComEd to close their utility account on a future date (e.g., the customer is moving). When that utility account is closed, the customer will automatically be unenrolled from the Community Supply Facility, since each subscriber must be linked to an active utility account.
If you were not already contacted by the customer when you see this status appear in the portal, we'd recommend that you contact the customer so you can take steps to have them re-enrolled at their new address, once their new utility account is active. You will see those subscribers listed in the portal with a status of "Unenrollment Pending (Moving)".
Although these customers will continue to be included as subscribers to the Facility as long as they are pending unenrollment, they will automatically be unenrolled once their utility account is closed. At that point, they will no longer accumulate Community Supply credits for that account.
A subscriber moved and their unenrollment pending (moving) date has passed, but they are still showing up in the portal. Why?
When a subscriber has contacted ComEd to close their utility account on a future date (e.g., the customer is moving), the date they plan to have their account closed will be displayed in the Community Solar Portal as their "Unenrollment Pending (Moving) End Date".
If, prior to their planned unenrollment date, the customer changes the date on which they want their utility account to be closed, the "End Date" that appears in the Portal will not be revised. The customer will continue to be a subscriber of the CS Facility until the ComEd customer information system informs the portal that the customer's utility account has actually been closed. Once the portal receives that notification, the subscriber will be unenrolled from the CS Facility and they will no longer appear with a status of "Unenrollment Pending (Moving)".
Why is it so important that I approve generation data by the deadline prescribed?
Each month this interval data ComEd's meter has collected from a Community Supply Facility needs to be verified and approved so the process of reconciling the energy generated by your project and subsequently allocating that capacity across subscribers can be completed. Failure to confirm generation by the deadline may delay the processing of credits to subscribers, especially to those for which a ComEd bill is scheduled to be created within the next few days. To help provide a positive experience for the customer, the Community Solar Portal will send daily email reminders to all facility users until ComEd receives confirmation and approval of the interval data.