At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
Here is the information you need in order to add subscribers:
Once a Community Supply Facility has been activated, ComEd's customer information system picks up requests daily at 4 pm so the file will be locked at 3:45 pm CT. The requests will be processed, validated against our records, and the results will be displayed in the portal by 8 am CT the following morning. A successful enrollment will return the effective start date to let you know when your customer will begin to accumulate credits. Of course, there will be a delay before credits that have been accumulated will begin to appear on the customer’s utility bill. Please be sure those subscriber expectations are established, to ensure their experience is a positive one.
If your request failed, you will be able to modify and resubmit the
enrollment, or cancel the request and it will be removed from the list.
If your facility is
pending activation, you may submit requests to enroll subscribers, but
they will not be processed until the facility is activated. To be approved for activation, the ComEd Community Supply Project Department will confirm the following tasks are complete:
Login to the Portal
The Community Supply Facility's allocated capacity, as displayed within the portal is the sum of the allocation of
all subscribers, following the guidelines defined below:
Note: The Community Solar Portal offers a proactive feature to inform the contractor when a subscriber has contacted ComEd to close their utility account on a future date (e.g., the customer is moving). When that utility account is closed, the customer will automatically be unenrolled from the Community Solar Facility, since each subscriber must be linked to an
active utility account. If you were not already contacted by the customer when you see this status appear in the portal, we’d recommend that you contact the customer so you can take steps to have them re-enrolled at their new address. You will see those subscribers listed in the portal with a status of “Unenrollment Pending (Moving)”.