How to Enroll Subscribers

Here is the information you need in order to add subscribers:

• ComEd's 10-digit account number.
• The 9-digit meter number associated with the customer's account.
  
• Contracted allocation amount in kW or percentage.

Once a Community Supply Facility has been activated, ComEd's customer information system picks up requests daily at 4 pm so the file will be locked at 3:45 pm CT. The requests will be processed, validated against our records, and the results will be displayed in the portal by 8 am CT the following morning.  A successful enrollment will return the effective start date to let you know when your customer will begin to accumulate credits. Of course, there will be a delay before credits that have been accumulated will begin to appear on the customer’s utility bill. Please be sure those subscriber expectations are established, to ensure their experience is a positive one.

If your request failed, you will be able to modify and resubmit the enrollment, or cancel the request and it will be removed from the list.

If your facility is pending activation, you may submit requests to enroll subscribers, but they will not be processed until the facility is activated. To be approved for activation, the ComEd Community Supply Project Department will confirm the following tasks are complete:

1. All the required information has been provided.
2. A non-temporary customer account number, meter #, and facility ID have been established for the Community Supply Facility (CS Facility).
   
3. The CS Facility has received a certificate of completion from the DER Interconnection Team.
4. The facility owner and subscriber organizations have completed Community Supply Portal training (CSP training), have valid User IDs and passwords for ComEd.com and have been set up as users for the CSP.

Login to the Portal

Subscription Statuses Included in the Facility’s Capacity

The Community Supply Facility's allocated capacity, as displayed within the portal is the sum of the allocation of all subscribers, following the guidelines defined below:

1. Enrolled - the sum of enrolled subscribers' current allocations, unless there is an associated update pending
   
2. Update Pending - if the proposed allocation > the current allocation, then the proposed allocation amount is included in the total; if the proposed allocation < the current allocation, then the current allocation is included in the total (this guards against the potential for a Facility to exceed its capacity, without pending requests first being confirmed)
3. Update Failed - the sum of these subscribers' current allocation amounts instead of the sum of their proposed allocation amounts
4. Enrollment Pending - the sum of pending subscribers' proposed allocation amounts
5. Enrollment Failed – no capacity is allocated for these subscribers in the calculation of the facility's capacity
6. Unenrollment Pending (Moving) - the sum of the subscribers' current allocation amounts is included as long as they are pending unenrollment; their allocation will be subtracted from the total capacity once their utility account is closed, resulting in an automated unenrollment within portal
7. Unenrollment Pending - the sum of the subscribers' current allocation amounts is included if they are pending unenrollment; their allocation will not be subtracted from the total capacity until their unenrollment is approved and they are removed as a subscriber from the portal
8. Unenrollment Failed - the sum of the subscribers' current allocation amounts is included if requests to unenroll them failed; their allocations will not be subtracted from the total capacity until their unenrollments are approved and they are removed as subscribers from the portal
9. Unenrolled - the sum of these subscribers' allocations is ONLY included if they are still in the portal and their end date is not in the past
   

Note:  The Community Solar Portal offers a proactive feature to inform the contractor when a subscriber has contacted ComEd to close their utility account on a future date (e.g., the customer is moving).  When that utility account is closed, the customer will automatically be unenrolled from the Community Solar Facility, since each subscriber must be linked to an active utility account.  If you were not already contacted by the customer when you see this status appear in the portal, we’d recommend that you contact the customer so you can take steps to have them re-enrolled at their new address.  You will see those subscribers listed in the portal with a status of “Unenrollment Pending (Moving)”.