We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
The seasons dictate our grounds repair program. April through October typically gives us soft ground to excavate, reseed or replant. Some winter days can be temperate but work is often postponed until the spring thaw.
Our grounds repair work during the winter months is weather dependent. If the ground is thawed and snow is gone, your grounds repairs will be completed within thirty-five calendar days following receipt of any written ComEd work request issued during the winter season. If the winter season is particularly harsh, landscaping work may need to be postponed until spring.
