We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Adverse weather conditions, such as strong winds and storms, can injure trees and tree limbs. In turn, broken or split tree limbs or uprooted trees can damage overhead electric lines and cause power outages.
If you see a broken tree limb lying on a power line or likely to fall on a power line, do not touch it. Please report it by calling 1-800-EDISON-1 (1-800-334-7661). Always try to avoid tree limbs near power lines and do not make contact with the tree. If possible, also notify neighbors to stay clear.
If you are able to safely observe the situation, please provide the following information when you call ComEd:
Our first priority in response to any storm is to restore electric service to customers as quickly and as safely as possible, and to keep electrical facilities safe. To achieve these goals, ComEd clearance crews have specific duties which differ from customer obligations.
ComEd Responsibility: Cutting, trimming or removing trees or branches from our equipment in an effort to restore service and ensure future reliability.
Customer Responsibility: The disposal of branches, logs or other debris associated with trees damaged by storms, ice, winds or other natural causes.
Please note, ComEd cannot assist customers with the disposal of tree debris, as it would impede our crews’ ability to respond in a timely manner to other power outage situations and it could also create safety concerns. If you need assistance with tree debris removal, visit TCIA.org to find local tree service companies that are accredited by the Tree Care Industry Association. There may be a cost associated with this service.
Learn more about our smart storm recovery process.
Watch the video.