We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
Maintaining or installing our electrical equipment (e.g. transformers, underground cable, or power poles) often requires work on private property. This work is necessary so ComEd can provide reliable service to your home or business.
There's a shared responsibility between property owners and ComEd when it comes to providing ComEd crews access to company equipment on or near your property. Known as a property easement, this right-of-way gives ComEd permission to access your property for the repair or service of its equipment. Contact us with any of your grounds repair questions at 1-800-EDISON-1 (1-800-334-7661).
The servicing or repairing of ComEd equipment can require soil excavation and other disruptions requiring subsequent grounds repair. Typical service requiring grounds repair include:
Before ComEd equipment repair or maintenance work commences on site, a ComEd crew member will attempt to contact the property owner to inform them of work happening that day. This contact may take the form of a door card if the property owner is not home. A separate card will be provided from the visiting landscaping crew to alert owners to the completed grounds repairs.
Seeding remains our primary tool for lawn repair. ComEd landscapers apply best practices in the prep of grounds, its repair, and finishing. When excavating grounds on your property, we recognize repairs will be necessary. Our landscapers will make repairs that include:
Though unlikely, property damage beyond surface grounds might occur. Examples of other property include:
ComEd evaluates property damage on a case-by-case basis for both surface and other property repair. Our crews take digital photos to record damage that may merit repair. A crew member will leave a door hanger card to notify you of the damage and plans for repair. If you feel damage was missed or are unsatisfied with repairs, you should contact us at 1-800-Edison-1 (1-800-334-7661) and tell the representative that you have a property restoration issue. A property restoration coordinator will be in contact with you.
