We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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ComEd equipment maintenance or service can temporarily disrupt the delivery of electricity to our customers. Such work can involve excavation and other actions that require subsequent grounds repair. Below you’ll see examples of grounds disruption(pictured left) and follow-up ComEd grounds repair (pictured right).
1. The repair of underground electric power lines requires ComEd crews to excavate the ground in order to reach the lines. Once repairs are made, the disturbed ground is mixed with other soil, leveled, tamped down and seeded for grass.
2. A failure of underground cable feeding into a ComEd transformer requires ground excavation. Again, disturbed ground is leveled and soil is tamped down and seeded for grass.
3. Sometimes ComEd trucks and other equipment will leave tire ruts on especially soft ground. Landscape crews will return to refill the ruts with soil, smooth it out, and seed for grass.
4. When replacing or installing PVC pipe or direct-buried electric cable, trenching is used. Disturbed soil is smoothed with added top soil, and seeded for grass.
5. Excavation is required when installing overhead lighting or power poles. Disturbed soil is smoothed with added top soil, and seeded for grass.