We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Stay safe around electricity when a storm hits or an outage occurs. Wind, lightning, heavy rains, flooding and other severe weather conditions can cause damage to utility facilities and disrupt electric service. With personnel available 24 hours a day, everyday, ComEd is committed to keeping the lights on and making every effort to restore power quickly when the lights go out. We track weather forecasts and plan strategies to mobilize staff and materials in response to storms. This includes assessing equipment damage across the region, dispatching crews to make repairs, and handling more customer calls.
We hope you will promptly
report an outage in your area by phone or online. While we understand most consumers would prefer to speak with a customer service representative, our automated interactive system allows us to handle thousands of calls at a time, collect customers' outage information faster, group nearby outages together, and help operations personnel analyze trouble.
In putting safety first, tune into news broadcasts and take cover if necessary.
If outside, be watchful for trees and downed power lines — especially in the dark — and report emergencies to ComEd as soon as possible at 1-800-Edison-1. Do not touch or try to move downed lines and consider all downed lines as energized and extremely dangerous. If power lines fall on your vehicle while in it, stay in the car until emergency personnel can assist. The car can become energized.
Never step into a flooded basement if water may be in contact with electrical outlets, appliances or cords and never attempt to turn off power at the breaker box if you must stand in water to do so. Be aware of any electrical equipment that could be energized and in contact with water. Never wade into a flooded basement unless all electricity has been disconnected (such as power that supplies sump pumps, freezers, etc.). Power may be restored while you are in the flooded basement and the motors on these appliances may be submerged.
Never touch electrical appliances, cords or wires while you are wet or standing in water. Never use electric appliances or touch electric wires, switches or fuses when you're wet or when you're standing in water. If an electrical appliance has been in contact with the water, have a professional check it out before it is used. It may need to be repaired or replaced.