At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
ComEd recognizes that non-emergency tree and vegetation trimming, pruning or removal can create customer concerns so a dispute resolution process has been created.
If your property is scheduled to be trimmed and you have concerns regarding proposed activities, call 1-800-Edison-1 (1-800-334-7661) to inform a customer service representative that you wish to be contacted by a vegetation management representative before work is performed.
The customer service representative will forward your request to the vegetation management department.
You will be contacted directly to discuss your concerns and be briefed on the resolution process. In the past, resolutions or acceptable alternatives have included:
If you and ComEd cannot resolve your concerns, you may utilize the Illinois Commerce Commission's (ICC) dispute resolution processes, or you may propose another alternative means to ComEd for its consideration. (Note: ComEd will provide legal basis for the activities, including relevant easements that we are aware of and applicable tariff provisions. The representative will ask you to acknowledge receipt of these materials, as tariff provisions do allow ComEd to recover from customers the costs of improper denial of access to its facilities.)
To contact a Consumer Affairs Officer of the ICC, call 1-800-524-0795.