We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
ComEd recognizes that non-emergency tree and vegetation trimming, pruning or removal can create customer concerns so a dispute resolution process has been created.
If your property is scheduled to be trimmed and you have concerns regarding proposed activities, call 1-800-Edison-1 (1-800-334-7661) to inform a customer service representative that you wish to be contacted by a vegetation management representative before work is performed.
The customer service representative will forward your request to the vegetation management department.
You will be contacted directly to discuss your concerns and be briefed on the resolution process. In the past, resolutions or acceptable alternatives have included:
If you and ComEd cannot resolve your concerns, you may utilize the Illinois Commerce Commission's (ICC) dispute resolution processes, or you may propose another alternative means to ComEd for its consideration. (Note: ComEd will provide legal basis for the activities, including relevant easements that we are aware of and applicable tariff provisions. The representative will ask you to acknowledge receipt of these materials, as tariff provisions do allow ComEd to recover from customers the costs of improper denial of access to its facilities.)
To contact a Consumer Affairs Officer of the ICC, call 1-800-524-0795.
