We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
When outages occur we work safely to restore service as quickly as possible, while keeping the safety of our customers and employees as our first priority.
In severe storms with widespread damage, we may need to physically assess damage before restoration begins. If a truck leaves your neighborhood before your power is back on, please know that we are still assessing the situation to restore power.
In some cases, damage assessment may take several hours or days depending on the magnitude of the storm. We will make every attempt to provide you with an accurate estimated time of power restoration (ETR). These estimates can change frequently. We will continue to update estimated restoration times as crews complete their work.
During major events, ComEd will perform automated calls to determine if a customer's power has been restored. It is critical to our restoration efforts that every contacted customer responds to the call instructions. Thank you for your help.
As always, your safety is our first priority. For immediate medical assistance or emergencies, please call 911. Thank you for your understanding and patience until power is fully restored.