At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
When outages occur we work safely to restore service as quickly as possible, while keeping the safety of our customers and employees as our first priority.
In severe storms with widespread damage, we may need to physically assess damage before restoration begins. If a truck leaves your neighborhood before your power is back on, please know that we are still assessing the situation to restore power.
In some cases, damage assessment may take several hours or days depending on the magnitude of the storm. We will make every attempt to provide you with an accurate estimated time of power restoration (ETR). These estimates can change frequently. We will continue to update estimated restoration times as crews complete their work.
During major events, ComEd will perform automated calls to determine if a customer's power has been restored. It is critical to our restoration efforts that every contacted customer responds to the call instructions. Thank you for your help.
As always, your safety is our first priority. For immediate medical assistance or emergencies, please call 911. Thank you for your understanding and patience until power is fully restored.