We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
We are dedicated to preventing outages by investing in the systems that serve our customers. Explore several ways that we work to prevent outages, and learn how you can contribute.
Trees and vegetation coming in contact with energy equipment is a common natural cause of power outages. ComEd invests millions each year to carefully prune trees to reduce the number of tree-related power interruptions. Want to learn more? View
Trees & Power Lines.
ComEd is investing billions of dollars in the equipment serving customers, building a smarter, more resilient electric grid. This means safer, more reliable power. Visit
Smart Grid & Smart Meters and
Reliability Improvements for details.
You can help prevent outages by working and living safely around electrical equipment.