We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
If you see downed power lines, leave the area immediately and then call ComEd. Representatives are available 24 hours a day, 7 days a week. If your electric power is interrupted, be sure to report the outage to us right away. You may also visit Check My Outage Status or View Outage Map.
You can report your electric outage online, including on your smart phone or tablet. If you prefer, call us 24/7 at 1-800-EDISON-1 (1-800-334-7661).
You can quickly and easily report your outage via text message, mobile app or ComEd Facebook app. Online services are available 24 hours a day, 7 days a week.
Learn who is responsible for the maintenance of street lights in your area, and how to report when one is out.
