We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
Lights out? Let us know! You can quickly and easily report your outage via text message, mobile app, ComEd Facebook app, or by calling customer service at 1-800-EDISON-1 (1-800-334-7661). The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.
Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 26633 (COMED). You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.
Enroll: Enroll by texting ‘ADD OUTAGE’ to 26633. You will instantly receive a text message confirming your enrollment.
Report: Report your outage by texting ‘OUT’ to 26633. You will receive a text to confirm if you have a PARTIAL outage (i.e. flickering lights) or a FULL outage. After you confirm your outage is PARTIAL or FULL, your outage is reported.
Check Status: Receive your outage status on demand at any time by texting ‘STAT’ to 26633.
Unsubscribe: You may unsubscribe from Outage Alerts at any time by texting ‘STOP’ to 26633.
Use the free ComEd Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as the outage status is updated.
Sign up for Twitter Outage Reporting and you can tweet your real-time power outages. Log in to your Twitter account and tweet #OUT to @ComEd and follow the prompts to register your account number to your twitter handle. Or use our online form to register.
Once registered, you can also receive your outage status anytime by tweeting #STAT to @ComEd.
Sign Up Now
Residential and commercial customers, stay connected with us on our Facebook page for outage details and restoration updates during major storms. Report your outage directly from our Facebook Outage App at any time.
Report on Facebook App
Residential and commercial customers, verbally report an outage using your Google Home, Google Assistant or Amazon Alexa device. Simply download the ComEd skill to your device and report an outage or get outage status updates.
Set Up Your Device (pdf)
