To help prevent future power outages, ComEd crews routinely perform scheduled reliability improvements in neighborhoods. To do their work safely, homes and businesses may experience temporary power outages. To minimize the impact on households and businesses, our crews work safely to complete these improvements as quickly as possible.

For safety reasons, this work will be rescheduled if the area is experiencing extreme temperatures. If this is the case, we will notify customers of the new date and time.

What Should I Expect During a Planned Outage?

• Notification: If you will be impacted by a planned outage, we will send you a letter in advance or notify you via a phone call or text message, so you are able to prepare.
• Timing: For safety reasons, a planned outage may be rescheduled or cancelled, or it could end earlier than planned.
• Updates: You can get the latest updates by viewing our outage map or signing up for outage alerts. 
  

Stay Safe and Be Prepared

With some preparation, you can keep your family safe and comfortable during a planned outage.

• Medical Equipment: If you have medical support equipment that is dependent on electricity, please take the appropriate steps or consider use of a backup generator.
  
• Flashlights: Keep a functioning flashlight close by.
  
• Refrigerators and Freezers: Minimize the number of times you go into your refrigerator or freezer.
  
• Major Appliances: Turn off major appliances such as washers or air conditioners to prevent them from unexpectedly starting when power is restored.
  
• Electronics: Turn off sensitive electronics to prevent damage or loss of data and fully charge cellphones, laptops, and other battery-operated devices.
  
• Heat-Producing Devices: Turn of all devices that produce heat such as toasters, irons and hair curlers.
  
• Garage Doors / Security Gates: Ensure you can manually operate your garage doors or security gates.
  
• Three-phase Equipment: If you have three-phase electrical equipment, please follow your internal procedures and consider use of a backup generator.  
  
• Water: Ensure you have access to water, especially if you are dependent on pumps

Planned Outages for Small Business Customers

We sometimes interrupt power to customers to perform scheduled maintenance on our system, put new infrastructure into service or complete large repairs. We make every effort to notify customers of planned outages before they occur.

• Have a plan for your small business during a power outage
• Assure the safety of your employees and customers
• Check any backup systems
• Know how to safely operate your generator
• Invest in surge protection equipment

Keeping You Informed

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