We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
We understand that any power outage is an inconvenience. Our primary job is to keep your electricity on 24 hours a day, 7 days a week.
To help strengthen our infrastructure and ensure uninterrupted service, we continually upgrade electrical equipment. To keep our crews safe, we occasionally need to temporarily shut off power while we make these maintenance upgrades.
During a planned maintenance outage, our crews work hard to restore power as quickly and safely as possible. We encourage you to make safety your top priority while our crews make necessary upgrades and repairs. Remember: Avoid approaching crews and never go near a downed power line.
With some preparation, you can keep your family safe and comfortable during a planned outage.
For more preparation suggestions, download a
Power Outage Checklist from the American Red Cross.
We sometimes interrupt power to customers to perform scheduled maintenance on our system, put new infrastructure into service or complete large repairs. We make every effort to notify customers of planned outages before they occur.
Depending on the extent of the maintenance to be done, the time it takes to restore your power may vary. Get the latest updates by
viewing our outage map or signing up for outage alerts.