At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
ComEd understands that the last thing you should have to worry about is having reliable electric service, which is why we are committed to helping families and businesses experiencing financial challenges caused by the COVID-19 pandemic.
That's why we are offering a comprehensive customer support package to help families and communities who are recovering from the economic challenges created by the COVID-19 pandemic. These assistance measures include:
• A new Bill Assistance Payment program to eligible limited income customers
• New flexible payment arrangements for an extended period
• Waiver of new residential deposit requirements for a limited time
We are committed to keeping our customers informed of changes as we monitor Coronavirus (COVID-19) and its evolving impacts.
Read the Latest Updates
If your service was disconnected before the pandemic, learn about your options for assistance.
View Reconnection in the FAQs
Stay vigilant and avoid being the victim of a scam or energy-related fraud.
Protect Yourself Against Scams
We can all do our part to stop the spread of COVID-19 by practicing social distancing.
Let’s All Do Our Part
If you need help, we have programs and services available.
If you are having difficulty paying your utility bill, we may be able to help.
Get Started Now
As you and yours spend more time at home, the ComEd Energy Efficiency Program has tips to help you save energy and money.
Find energy-saving offerings specially designed for income-eligible customers to easily improve home and building energy efficiency.
Purchasing an air purifier, refrigerator, or freezer? Find rebates or discounts on a variety of ENERGY STAR® appliances.
Customers who may be challenged to pay their ComEd bill should contact us
as soon as possible at 1-800-EDISON1 (1-800-334-7661).