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Coronavirus Updates



Keep Each Other Safe

At ComEd, safety is our top priority. We are committed to keeping our customers informed of changes as we monitor Coronavirus (COVID-19) and its evolving impacts.

We're Here to Help

We understand that many people are experiencing financial hardship as a result of COVID-19. We’re here to provide answers to your questions and to offer additional financial assistance.

Find Answers to Frequently Asked Questions

What should I do if I am having difficulty paying my bill?

We understand that many people are experiencing financial hardship as a result of COVID-19. That is why ComEd is taking comprehensive steps to offer additional financial assistance. Including:

  • Bill Assistance for Eligible Limited-Income Customers: To help customers who are past due on their ComEd accounts, ComEd will provide additional bill assistance for eligible, limited-income households earning less than 150 percent of the federal poverty level.
  • More Flexible Payment Arrangements: Customers will have additional flexible payment options, including longer payment plans in which payments will be spread out over up to 18 months for residential customers, or up to 24 months for limited-income customers and customers experiencing financial hardship.

These comprehensive customer assistance programs supplement the extensive relief that ComEd already offers its customers in need, including:

  • Flexible Payment Options: These include budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bills.
  • CARE Financial Assistance Grants: For customers who struggle to cover energy expenses, ComEd offers a wide range of financial assistance programs.
  • Supplemental Arrearage Assistance: Recognizing that customers facing economic hardship may be challenged to quickly pay off debt accrued during a period of nonpayment, ComEd also offers arrearage assistance through its Supplemental Arrearage Protection Program (SARP).

Customers who may be challenged to pay their ComEd bill should contact ComEd as soon as possible at 1-800-EDISON-1 (1-800-334-7661).

What should I do if my service is disconnected?

Service disconnection is our last resort. For a limited period, ComEd will work to reconnect eligible residential customers who were disconnected for non-payment between March 18, 2019 and March 18, 2020, except for when reconnection could compromise safe operations. Additional conditions may apply. We encourage any of our customers who are challenged in paying their outstanding balances to contact ComEd as soon as possible at 1-800-EDISON-1, Monday through Friday, 7 a.m. to 7 p.m., to take advantage of new and existing assistance options.

How can you help my business?

We're committed to helping business customers who have been impacted by COVID-19. We're offering more options to help:

  • Flexible Payment Options:Business customers are eligible for a 3-month payment arrangement with a 33% down payment or a 6-month payment arrangement with a 50% down payment. Call 1-800-EDISON-1 (1-800-334-7661) for more information on eligibility and enrollment.
  • Energy Efficiency Programs and Incentives: We can help you identify opportunities to save energy and lower your energy bills. Learn more.
  • Scam Alerts: Stay informed about tips on spotting a growing number of scams involving utility energy fraud. Learn more or call us to learn more, or if you believe that your business has been a victim of an energy related scam

If your business could benefit from additional support, please call us at 1-800-EDISON-1 (1-800-334-7661), Monday through Friday, 7 a.m. to 7 p.m.

How will COVID-19 impact my electric service?

We are committed to performing our critical role, delivering safe and reliable energy to our customers in the communities we serve. We have robust plans to ensure continued electric service for our customers and do not foresee any issues meeting our customers’ needs. ComEd has activated an enterprise-wide incident response team and is vigilantly monitoring the Centers for Disease Control and Prevention and World Health Organization for updates related to the virus. The company is committed to continue addressing customer service needs and does not expect any disruption in electric service due to the public health crisis.

ComEd has implemented a moratorium on service disconnections for non-payment. This suspension applies to both residential and commercial customers and will remain in effect at least until either the state moves to Phase 4 of the Restore Illinois plan or August 1, 2020, whichever comes first. 

To further support customers who may be impacted by the pandemic, we will offer our most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.

How will COVID-19 impact other ComEd services?

At this time, ComEd will continue to respond to customers’ requests including providing services without accessing customer homes and businesses in many cases. Where accessing a building is necessary, our field employees will take appropriate safety actions, such as wearing masks and/or gloves to perform their jobs.

There are three simple ways to stay connected. For electric emergencies contact 1-800-EDISON-1 (1-800-334-7661), our Customer Care team is available 24/7. Our Customer Care team is also available by phone from 7 a.m. to 7 p.m., Monday through Friday to help customers with payment arrangements and credit issues at 1-800-EDISON-1 (1-800-334-7661).

We encourage customers to conduct regular business with ComEd 24/7 using ComEd.com or the ComEd Mobile App.

With our website, it's easy to:

With the ComEd mobile app, customers can view and pay their bill, report electric outages, and register for alerts. For more information, visit ComEd.com/App.

What else are you doing to ensure customer safety?

In addition to encouraging customers to utilize the digital tools that are available through ComEd.com and the Mobile App, we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses Learn more about how we're practicing social distancing.

Occasionally, ComEd employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the COVID-19, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect themselves and customers.

We will always contact you in advance of work being performed at your property, except in the case of electric emergencies requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.

What other safety tips can you provide?

The World Health Organization WHO has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Be on the lookout for these scams asking for personal information or selling phony products and never click on malicious links or attachments. For the most up-to-date facts, visit the CDC or WHO.

In addition, imposters posing as ComEd employees may use COVID-19 as an excuse to take advantage of individuals and small businesses. These scammers may call or show up at customer homes demanding immediate payment to avoid service shutoff. Be on the lookout for scammers demanding payment or asking for personal information. For tips on identifying energy-related scams, visit ComEd.com/ScamAlert.

Take Steps to Manage Your Bill

1

Apply for Assistance

Bill assistance is available for eligible, limited-income households earning less than 150 percent of the federal poverty level. See if you qualify.

2

Make Arrangements

Find additional flexible payment options, including longer payment plans, in which payments will be spread out across 18-24 months.

3

Lower Your Future Bills

Take control of your energy use and manage your energy bill going forward through ComEd’s energy efficiency programs.

Contact Us

Customers who may be challenged to pay their ComEd bill should contact us
as soon as possible at 1-800-EDISON1 (1-800-334-7661).

© Commonwealth Edison Company, 2020. All Rights Reserved.