We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
For Immediate Release
ComEd Media Relations
ComEd prepared for additional storms forecast later in the day
CHICAGO (July 5, 2022) – After severe thunderstorms moved through northern Illinois early Tuesday morning and knocked out power to more than 93,000 customers, ComEd crews have restored power to more than 84,000 customers. The hardest hit areas were the north and northwest suburbs of Chicago. As temperatures rise, 570 ComEd and contractor crews are working around the clock to get all remaining customers restored by later this evening.
"We know it's extremely hot and humid today and our crews are working as quickly and safely as possible to get customers restored to minimize the impact from the heat," said Michelle Blaise, senior vice president of Technical Services. "We know losing your power is frustrating and we thank everyone for their patience as we work to restore the remaining outages as quickly as we can."
As crews make progress, ComEd is monitoring for additional storms forecasted for today, with the potential for severe thunderstorms with wind gusts of over 50 miles per hour in the afternoon and evening. Customers are encouraged to contact ComEd immediately if they experience a power outage or have a safety concern.
ComEd prioritizes repairs that will bring back the greatest number of customers at once, and focuses on critical services, such as hospitals, senior centers, law enforcement and fire departments. Crews then move to restoration of individual outages. The following tips and information encourage customers to stay safe following severe weather:
Customers can sign up for Outage Alerts at ComEd.com/Alerts or text OUT to 26633 to report their outage and receive restoration information about when their power may be restored.
ComEd also offers a mobile app for iPhone® and Android™® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook and Twitter pages.