We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
For Immediate Release
ComEd Media Relations
Customers encouraged to stay safe and report outages by texting OUT to 26633 (COMED)
CHICAGO (Dec. 10, 2021) – To prepare for severe weather forecasted across northern Illinois starting Friday evening, ComEd is getting equipment and additional crews in place to respond to potential power outages. Forecasts project possible heavy rain, lightning and wind gusts of up to 55 miles per hour.
ComEd has made investments in the grid that help it withstand more frequent storms brought about by climate change. Since smart grid investments started in 2012, ComEd has avoided more than 16.5 million customer interruptions by using advanced distribution automation or digital "smart switches" to automatically reroute power around potential problem areas. The value of these investments was on full display last year when, following a historic derecho that caused more than 800,000 customers to lose power, ComEd safely restored half a million customers in less than a day – the fastest time in ComEd history.
When responding to power outages caused by storms, ComEd's priority is to restore critical facilities such as police and fire stations, nursing homes and hospitals first, followed by restoring areas with the greatest number of customers. The company will further increase its focus on critical care facilities as they are more critical than ever during the COVID-19 pandemic.
Public safety is paramount, and ComEd encourages customers to take the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd's mobile app for iPhone and Android® smart phones gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/app.
ComEd's interactive outage map on its website at ComEd.com/map allows customers to easily find information on the location and size of outages and get estimated power restoration times.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on