Customers are encouraged to stay safe and report downed lines​

CHICAGO – (August 25, 2021) – ComEd crews have restored power to 53,000 customers or 95 percent of customers who experienced outages after intense storms with lightning and strong wind gusts moved through northern Illinois on Tuesday night. The storm disrupted service to nearly 57,000 customers. As of 6 a.m., approximately 3,200 customers remain without service. 

 To safely and efficiently restore service to remaining customers, ComEd crews are working around the clock. ComEd prioritizes repairs that will bring back the greatest number of customers at a time, and critical services, such as law enforcement, fire departments, hospitals and senior centers. ComEd then focuses on outages affecting individual customers.      

ComEd offers the following tips and information for customers to stay safe following severe weather: 

• Immediately notify ComEd of a downed power line by calling 1-800-EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 
• Never approach a downed power line. Always assume a power line is energized and extremely dangerous. 
• Check on elderly and other family members and neighbors to ensure their safety and make alternate arrangements in the event of an outage. 
• Given extreme temperatures in the region, customers should take precautions to protect themselves from the heat and access local cooling centers if needed. 
• Most refrigerators will keep food fresh for 48 hours if doors are kept closed. 
  

Customers are encouraged to contact ComEd immediately if they experience a power outage or have a safety concern. Customers can sign up for Outage Alerts at ComEd.com/Alerts or text OUT to 26633 to report their outage and receive restoration information about when their power may be restored.  

ComEd has an interactive outage map on its website at ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. ComEd also offers a mobile app for iPhone® and Android™® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook and Twitter pages, or by calling 1-800 EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).