We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
For Immediate Release
ComEd Media Relations
Customers are encouraged to stay safe and report downed lines
CHICAGO – (August 25, 2021) – ComEd crews have restored power to 53,000 customers or 95 percent of customers who experienced outages after intense storms with lightning and strong wind gusts moved through northern Illinois on Tuesday night. The storm disrupted service to nearly 57,000 customers. As of 6 a.m., approximately 3,200 customers remain without service.
To safely and efficiently restore service to remaining customers, ComEd crews are working around the clock. ComEd prioritizes repairs that will bring back the greatest number of customers at a time, and critical services, such as law enforcement, fire departments, hospitals and senior centers. ComEd then focuses on outages affecting individual customers.
ComEd offers the following tips and information for customers to stay safe following severe weather:
Customers are encouraged to contact ComEd immediately if they experience a power outage or have a safety concern. Customers can sign up for Outage Alerts at ComEd.com/Alerts or text OUT to 26633 to report their outage and receive restoration information about when their power may be restored.
ComEd has an interactive outage map on its website at ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. ComEd also offers a mobile app for iPhone® and Android™® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook and Twitter pages, or by calling 1-800 EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on