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ComEd Media Relations

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ComEd Restores Power to More Than 95 Percent of Customers Affected by Three Waves of Severe Thunderstorms

2,500 crew members continue work, focusing on hardest hit areas

CHICAGO – (August 12, 2021) – ComEd has restored power to more than 341,000 customers or more than 95 percent of the customers impacted by three severe thunderstorms that swept through northern Illinois on Tuesday night and on Wednesday morning and evening. The storms brought strong wind gusts of 35 to 60 miles per hour that downed trees, branches and powerlines throughout the region.

More than 2,500 ComEd workers and contractors continue to work around the clock to restore power to remaining 11,000 customers quickly and safely. Additionally, more than 607 mutual assistance workers have arrived from Alabama, Delaware, Iowa, Kansas, New York, and Ohio to support the restoration effort. The hardest hit communities include Crystal Lake, Elgin, Libertyville, Mount Prospect and Skokie. ComEd expects all remaining outages to be restored by late afternoon on Friday, August 13. Additional storms are forecasted this evening and could impact restoration work.

"ComEd crews are focused on restoring power to every customer as quickly and safely as possible," said Terry Donnelly, president and COO of ComEd.

ComEd offers the following tips and information for customers to stay safe following severe weather:

  • If you encounter a downed power line, immediately call ComEd at 1-800-EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • Check on elderly and other family members and neighbors to ensure their safety and make alternate arrangements in the event of an outage.
  • Given extreme temperatures in the region, customers are reminded to take precautions to protect themselves from the heat and access local cooling centers if needed.
  • Most refrigerators will keep food fresh for 48 hours if doors are kept closed.

Customers are encouraged to contact ComEd immediately if they are experiencing a poweroutage or have a safety concern. Customers can sign up for Outage Alerts at ComEd.com/Alerts or text OUT to 26633 to report their outage and receive restoration information about when their power may be restored.

ComEd has an interactive outage map on its website at ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. ComEd also offers a mobile app for iPhone® and Android™® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook and Twitter pages, or by calling 1-800 EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

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Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter, Instagram and YouTube.



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