We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
For Immediate Release
ComEd Media Relations
Customers are urged to continue reporting downed wires and find relief from the heat
CHICAGO – (August 11, 2021) – ComEd has restored power to more than 317,000 customers throughout its service area. Approximately 290,000 ComEd customers lost power Tuesday evening and an additional 95,000 lost power Wednesday morning, for a total of 385,000 outages since Tuesday night as two waves of severe thunderstorms swept through northern Illinois accompanied by strong wind gusts of 35 to 60 MPH that downed trees, branches and powerlines throughout the region. Additional strong storms are forecasted this evening and could impact restoration work.
After proactively opening its Emergency Operations Center Tuesday, ComEd crews immediately responded to power interruptions Tuesday evening and continue working to restore affected customers. Outages are concentrated north of I-80. In addition, 665 mutual assistance utility workers are being deployed to support ComEd crews and expedite restoration efforts. ComEd expects all remaining outages to be restored by 3pm on Friday, August 13 at the latest.
ComEd prioritizes attention on repairs that will bring back the greatest number of customers, and
focuses on critical services, such as law enforcement, fire departments, hospitals and senior centers. Crews then move to restoration of individual outages.
ComEd offers the following tips and information for customers to stay safe following severe weather:
Customers are encouraged to contact ComEd immediately if they are experiencing a power outage or have a safety concern. Customers can sign up for Outage Alerts at ComEd.com/Alerts or text OUT to 26633 to report their outage and receive restoration information about when their power may be restored.
ComEd also offers a mobile app for iPhone® and Android™® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook and Twitter pages, or by calling 1-800 EDISON-1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on