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For Immediate Release
ComEd Media Relations
Customers encouraged to report outages and stay safe
CHICAGO (Dec. 31, 2020) – With severe weather forecasted across northern Illinois starting Friday morning, ComEd is increasing crew staffing and equipment to respond if power outages occur. Forecasts project the potential for wet, heavy snow and a quarter-inch of ice on tree branches and power lines.
When responding to power outages caused by storms, ComEd's priority is to restore critical facilities such as police and fire stations, nursing homes and hospitals first, followed by those outages that will restore the greatest number of customers. The company will further increase its focus on these facilities as they are more critical than ever during the COVID-19 pandemic.
Public safety is paramount, and ComEd encourages customers to take the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd's mobile app for iPhone and Android® smart phones gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/app.
ComEd's interactive outage map on its website at ComEd.com/map allows customers to easily find information on the location and size of outages and get estimated power restoration times.