We’re committed to helping families and communities recover from today’s economic challenges. Learn about financial assistance options available to help those struggling to pay their energy bills.
Learn more here.
For Immediate Release
ComEd Media Relations
On National Scam Awareness Day, ComEd provides customers with tips to help identify scammers looking to steal money and personal information
CHICAGO (Nov. 16, 2020) – As the holiday season approaches, ComEd recognizes Utility Scam Awareness Day, Nov. 18, by reminding customers to be on the lookout for imposters using energy-related scams to steal money and personal information.
Since 2017, customer reports of scams and scam attempts into ComEd's call center have increased 60 percent. With the economic impacts of the COVID-19 pandemic, imposters are taking advantage of the situation to also pressure families and businesses who may be struggling with past-due balances.
"Every year, imposters get more sophisticated in their attempts to steal money or financial information from our customers," said Nichole Owens, ComEd vice president of customer channels. "Utility Scam Awareness Day shines a national spotlight on ways customers can protect themselves from fraudulent activity that could jeopardize their electric service or financial information, especially during the holidays when many people are focused on family and social commitments."
Common schemes involve imposters posing as ComEd employees to gain entry to a customer's home to steal belongings. Some scammers, using technology to make their calls appear to come from a ComEd phone number, threaten to turn off a customer's service unless they make a direct payment with a prepaid cash card. In other attempts, scammers send emails to businesses and request that they send ComEd payments to bogus payment sites.
Here are some tips to help identify scams
1. ComEd will never come to a customer's home or business to:
2. ComEd will never call a customer to:
3. To identify an actual ComEd employee, remember:
A ComEd worker may knock on a customer's door if they are unable to access equipment, such as the meter or pedestal transformer. If any customer is unsure whether a visitor or caller is a ComEd employee or believes he or she has been a target or victim of a scam, call 1-800-EDISON-1 (1-800-334-7661) immediately. To learn more, visit ComEd.com/ScamAlert.
Tips for business customers
ComEd is also seeing an increase in energy-related scam attempts targeting businesses. Offenders impersonate the names of ComEd and other trusted organizations in email or other communications. Their intention is to deceive businesses into providing personal and financial information or acting on urgent requests for payment.
To help protect a business from cyber-scams:
Bill-payment assistance to help customers avoid scam attempts
"ComEd also understands that COVID-19 continues to create economic hardship for many customers," said Owens. "This is why we continue to suspend service disconnections for low-income customers and those who express a financial hardship through March 31, 2021."
ComEd also offers a number of bill-payment assistance programs, including flexible payment options, financial assistance for past-due balances and usage alerts for current bills. Any customer who is experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 1-800-334-7661 (1-800-EDISON-1), Monday through Friday from 7 a.m. to 7 p.m. to learn more and enroll in a program. For more information, visit ComEd.com/PaymentAssistance.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and