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For Immediate Release

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ComEd Media Relations

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ComEd Crews Restore Service to 70,000 Customers Affected by Severe Thunderstorms and High Winds

CHICAGO (Nov. 11, 2020) – ComEd crews restored electric service to more than 70,000 customers in the wake of intense storms that raced through northern Illinois on Tuesday from late afternoon through early evening, bringing torrential rain, lightning, hail and wind gusts of up to 80 mph.  

Working throughout the night, hundreds of ComEd crews and contractors restored power to more than 82 percent of the 85,000 customers who were impacted by the storm, which downed trees and power lines throughout the region. The storm first hit the western portion of the ComEd service territory, where most of the outages occurred, and then travelled east, leaving the Chicago area for northwest Indiana by 7:30 p.m. ComEd expects to restore service to 98 percent of remaining customers without power by 11 p.m. tonight.  

When responding to power outages caused by storms, ComEd's priority is to restore critical facilities such as police and fire stations, nursing homes and hospitals first, followed by those outages that will restore the greatest number of customers.

Public safety is paramount, and ComEd encourages customers to take the following precautions:

  • If a downed power line is spotted, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment, and the perimeter of the work zone may be hazardous. Additionally, for the safety of themselves and the public, crews are practicing social distancing.

ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd's mobile app for iPhone and Android® smart phones gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/app.

ComEd's interactive outage map on its website at ComEd.com/map allows customers to easily find information on the location and size of outages and get estimated power restoration times. 

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Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter, Instagram and YouTube.


© Commonwealth Edison Company, 2020. All Rights Reserved.