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For Immediate Release

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ComEd Media Relations

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ComEd Prepares for New Round of Storms Across Communities it Serves

Customers encouraged to report outages and stay safe

CHICAGO (Aug. 28, 2020) – With more severe weather forecasted across northern Illinois starting Friday night, ComEd is readying crews and equipment to respond. Forecasts project heavy rain, lightning, hail and high winds, as well as a possible tornado. ComEd has opened its Emergency Operations Center, increased crew staffing and readied equipment to respond quickly if power outages occur.

When responding to power outages caused by storms, ComEd's priority is to restore critical facilities such as police and fire stations, nursing homes and hospitals first followed by those outages that will restore the greatest number of customers. The company will further increase its focus on these facilities as they are more critical than ever during the COVID-19 pandemic.

"As we've seen several times already this summer, severe weather can strike at any time and cause significant damage," said Terry Donnelly, president and COO of ComEd. "We are prepared to deploy crews and equipment to quickly and safely restore any affected customers."

Public safety is paramount, and ComEd encourages customers to take the following precautions:

  • If a downed power line is spotted, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous. Additionally, for the safety of everyone, our crews are practicing social distancing.

ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd's mobile app for iPhone and Android® smart phones gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app.

ComEd's interactive outage map on its website at www.ComEd.com/map allows customers to easily find information on the location and size of outages and get estimated power restoration times. 

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Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter, Instagram and YouTube.


© Commonwealth Edison Company, 2020. All Rights Reserved.