At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
For Immediate Release
ComEd Media Relations
Options include up to $500 in grants, more flexible payment options and waiving of fees
CHICAGO (Aug. 6, 2020) – As many Illinois families and businesses continue to struggle with the financial challenges posed by the COVID-19 pandemic, ComEd reminds customers in need that a variety of assistance options are available. In June, ComEd announced a comprehensive customer-assistance package that offers eligible customers up to $500 in grants, waives fees and provides more flexible payment options.
"In the midst of a public health and financial crisis, we understand that many families and businesses are struggling to make ends meet," said ComEd CEO Joe Dominguez. "We want customers to know they can count on access to safe, reliable and affordable energy. That is why we're doing all we can to continue to offer a variety of assistance options, and to make sure our customers are aware there are financial solutions available to fit their needs."
Customers who are challenged in paying their outstanding balances and electric bills should contact ComEd's customer care team as soon as possible at 1-800-EDISON-1 (1-800-334-7661), Monday through Friday from 7 a.m. to 7 p.m. to take advantage of assistance options. More information is also available at ComEd.com/Support.
ComEd worked with the Illinois Attorney General's office, the staff of the Illinois Commerce Commission and a broad group of stakeholders in June to develop a comprehensive, customer-support package that:
These comprehensive customer assistance programs supplement the extensive relief that ComEd already offers customers in need, including:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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