At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
For Immediate Release
ComEd Media Relations
Package features more flexible payment options, financial assistance for past due balances; extends suspension of service disconnections and waiver of late fee charges
CHICAGO (June 18, 2020) – To help families and communities recover from the economic challenges created by the COVID-19 pandemic, ComEd, the staff of the Illinois Commerce Commission (ICC) and a broad group of stakeholders worked to develop a comprehensive customer support package. In approving the parties' proposed package today, the ICC adopts an approach that reflects unprecedented collaboration between stakeholders and the entire utility sector.
This support extends beyond the ICC's March 18, 2020 Emergency Interim Order to include the suspension of disconnections and the waiver of new late fees until either the state moves to Phase 4 of the Restore Illinois plan or Aug. 1, 2020, whichever comes first. The package also provides bill assistance for eligible low-income customers, more flexible payment options for customers and the waiver of certain deposits and fees for an extended period of time.
"Although ComEd's bills are lower than they were more than a decade ago, we recognize that our bills are only one piece of the puzzle as many Illinois families are experiencing financial hardship and related anxiety right now," said ComEd CEO Joe Dominguez. "This is an extremely difficult time, and we are committed to doing everything we can to help ease our customers' financial burden. That's why we have worked closely with a broad coalition of stakeholders to design an unprecedented and comprehensive support package that provides support to customers who need it most."
Customers who are challenged in paying their outstanding balances and electric bills should contact ComEd's customer care team as soon as possible at 800-334-7661, Monday through Friday from 7 a.m. to 7 p.m. to take advantage of new and existing assistance options. More information is also available at ComEd.com/CARE.
This comprehensive relief package was made possible by the collaboration of a variety of key stakeholders, including the Staff of the ICC, large Illinois utility companies and the Joint Consumer Parties, which include the Illinois Attorney General, the Citizens Utility Board (CUB), the City of Chicago, Legal Aid Society of Metropolitan Family Services and Community Organizing and Family Issues (COFI).
Details of ComEd's customer support package include:
ComEd, along with The Exelon Foundation and Exelon Generation, has made a $2 million donation to the Illinois COVID-19 Response Fund to help Illinois residents affected by the pandemic. The fund is a joint effort between the United Way of Illinois and the Alliance of Illinois Community Foundations, in collaboration with the Office of the Governor, to raise funds for relief organizations across the state serving individuals, families and communities hit hardest by the pandemic.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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