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For Immediate Release
ComEd Media Relations
Imposters take advantage of individuals who are self-isolating to steal money and personal information
CHICAGO (April 7, 2020) – As the state of Illinois and the world navigate the impacts of the COVID-19 pandemic, ComEd reminds customers to be on alert for potential scams targeting individuals and small-business owners. Imposters posing as ComEd employees are taking advantage of the uncertainty brought on by this health crisis to approach individuals and steal their personal information and money.
Since the COVID-19 outbreak, ComEd has received reports of scammers, posing as utility representatives, approaching customers who may be self-isolating or having difficulty paying their bills. These imposters threaten to shut service off or offer cash or credit incentives to obtain a customer's personal or financial information.
In some cases, scammers will "spoof" ComEd's name and phone number so that a call appears to be from ComEd. They may demand a customer to make a direct payment with a prepaid cash card. In other instances, scammers ask victims to call them back at a different phone number and provide personal information. They may duplicate the recorded message that customers hear when calling a legitimate company, so when customers call the number provided by the scammer, it sounds like an actual business.
"We are committed to doing everything we can to protect our customers from scammers who use the public's concerns around health and financial uncertainty for deception and harm," said Nichole Owens, ComEd vice president of customer channels. "Because these imposters are constantly changing their tactics, we provide our customers with the latest information to help them ward off would-be scammers and help put a stop to their ongoing attempts."
Tips to help identify scams
ComEd will never come to a customer's home or business to:
ComEd will never call a customer to:
To identify an actual ComEd employee, remember:
ComEd urges anyone who believes he or she has been a target or victim of an energy-related scam to contact ComEd at 1-800-EDISON-1 (1-800-334-7661). For more tips on identifying energy-related scams, visit ComEd.com/ScamAlert.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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