At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least June 1st. For payment assistance and energy assistance options,
learn more here.
For Immediate Release
ComEd Media Relations
Energy company increasing staffing to quickly restore customers if power outages occur
CHICAGO (Mar. 27, 2020) – ComEd is closely monitoring and preparing for strong weather, including the potential for thunderstorms, hail and high winds, expected across northern Illinois on Friday and Saturday. Current forecasts project rain and wind gusts up to 50 miles per hour throughout northern Illinois. ComEd is increasing crew staffing – including contractor crews – and readying equipment to respond quickly if power outages occur.
ComEd's priority during storm response is to restore critical facilities such as police and fire stations, nursing homes and hospitals first. We will be redoubling our efforts to restore these facilities as they are more critical than ever in this time.
"We know that reliable power is critical during this challenging time," said Terry Donnelly, president and COO of ComEd. "The ComEd workforce and all of our emergency response employees are dedicated to our mission to deliver reliable and safe power as people are dependent on energy now more than ever"
Public safety is paramount, and ComEd encourages customers to take the following precautions:
We suggest that customers also build an emergency kit. Keep enough emergency supplies on hand for you and those in your care. Remember supplies for children, those with special needs and pets. Keep the following items readily available:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app.
ComEd has an interactive outage map on its website at www.ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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