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For Immediate Release


ComEd Media Relations

(312) 394-3500

Service Restored to ComEd Customers Impacted by Polar Vortex

​ComEd restores service to 61,000 customers within first 24 hours

CHICAGO (Jan. 31, 2019) – ComEd crews and contractors restored electrical service this week to 64,000 customers affected by the polar vortex that plunged the temperature to negative 23 degrees, the second coldest in recorded history for the Chicago area. Power was restored to virtually all customers by Wednesday night.

“We understand the hardship that losing power presents, particularly in extremely cold temperatures, and want to thank customers affected by this historic event for their patience,” said Terence R. Donnelly, president and chief operating officer, ComEd. “Working in extreme cold creates unique challenges. We assigned multiple crews to jobs that might normally require only one crew so that our employees could warm up in rotation and restore power as safely and quickly as possible. We’re proud of our crews who worked 24/7 in extremely harsh conditions to get the power flowing again for customers.”

While temperatures are rising dramatically compared to earlier this week, ComEd encourages the public to take the following precautions:

  • If a downed power line is spotted, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.
  • Do not shovel snow onto ComEd equipment.
  • Only operate generators outside and in well-ventilated areas. Gasoline-powered generators produce carbon monoxide, and the fumes can be deadly.



Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit, and connect with the company on Facebook, Twitter, Instagram and YouTube.

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