We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
ComEd Media Relations
ComEd restores service to 61,000 customers within first 24 hours
CHICAGO (Jan. 31, 2019) – ComEd crews and contractors restored electrical service this week to 64,000 customers affected by the polar vortex that plunged the temperature to negative 23 degrees, the second coldest in recorded history for the Chicago area. Power was restored to virtually all customers by Wednesday night.
“We understand the hardship that losing power presents, particularly in extremely cold temperatures, and want to thank customers affected by this historic event for their patience,” said Terence R. Donnelly, president and chief operating officer, ComEd. “Working in extreme cold creates unique challenges. We assigned multiple crews to jobs that might normally require only one crew so that our employees could warm up in rotation and restore power as safely and quickly as possible. We’re proud of our crews who worked 24/7 in extremely harsh conditions to get the power flowing again for customers.”
While temperatures are rising dramatically compared to earlier this week, ComEd encourages the public to take the following precautions:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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