We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Customers remaining without service urged to report outages
CHICAGO (Nov. 28, 2019) – ComEd crews have restored power to more than 99 percent of customers in communities ComEd serves after severe storms with high winds and rain moved through northern Illinois Wednesday. The storm disrupted service to approximately 93,000 customers.
Based on storms of similar size and magnitude, ComEd expects most remaining customers affected by the storm to be restored by noon today and all customers affected to be restored by early afternoon. More than 300 ComEd crews continue working around the clock to safely and efficiently restore service to all customers.
ComEd understands how frustrating an outage can be and appreciates customers' continued patience as crews work to restore power to all customers during the holiday. Real-time restoration updates are available via ComEd's Outage Alerts.
ComEd offers the following tips and information for customers to stay safe following severe weather:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/Report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/App. ComEd recently updated its security policy. As a result, customers may need to reset their password on their ComEd account.
ComEd has an interactive outage map on its website at ComEd.com/Map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and