We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
CHICAGO (Sept. 13, 2019) – ComEd works year-round to prepare its system for extreme weather. The energy company also reminds customers during National Preparedness Month in September to be prepared for severe weather and other emergencies.
"The safety of our customers, communities and employees is always our top priority," said Terry Donnelly, ComEd president and COO. "Extreme weather can hit at any time of the year and we want our employees and customers to be prepared and safe."
To help customers plan and prepare for an emergency, ComEd offers the following tips:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). ComEd has a mobile app for iPhone and Android® smart phones that allows customers to report power outages and manage their accounts; download the app at www.ComEd.com/app.
As part of the Exelon family of companies, ComEd also participates in collaborative emergency response training exercises with its sister companies—Atlantic City Electric, BGE, Delmarva, PECO and Pepco—and shares best practices to ensure it can provide seamless support and resources to another Exelon company during a storm or emergency restoration effort.
Launched in 2004, National Preparedness Month is sponsored by the Federal Emergency Management Agency (FEMA) within the Department of Homeland Security (DHS). During the month, FEMA and DHS encourage Americans to prepare for emergencies in all facets of their lives.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and