We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Restoration for the majority of customers expected by Monday evening
CHICAGO (June 30, 2019) - ComEd crews have restored power to more than 100,000 customers throughout our service area after severe storms with wind gusts up to 74 miles per hour, lightning and heavy rain moved through ComEd service territory on Sunday. At this time, 50,000 customers remain out of power.
Based on storms of similar size/magnitude, ComEd expects power to be restored to the vast majority of customers by Monday evening, with the remainder restored on Tuesday, pending any additional damage from overnight storms.
Prior to the storm's arrival, ComEd opened its Emergency Operations Center and proactively increased its staffing levels and alerted contractor crews to ensure around-the-clock availability of crews to deal with any power outages. More than 400 ComEd and contractor crews are working around the clock in difficult conditions to safely and efficiently restore service to all customers.
ComEd offers the following tips and information for customers to stay safe following severe weather:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app. ComEd recently updated its security policy. As a result, customers may need to reset their password on their ComEd account.
ComEd has an interactive outage map on its website at www.ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and