At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
For Immediate Release
ComEd Media Relations
Investments to strengthen and modernize the electric grid have increased reliability and customer satisfaction
CHICAGO (June 27, 2019) – Now that summer temperatures are here in northern Illinois, ComEd is ready to maintain strong reliability thanks to smart grid investments that have cut the number of customer outages by roughly half. ComEd's energy efficiency programs also give customers the power to stay cool while controlling their energy usage.
"We're well prepared for this summer," said ComEd President and COO Terry Donnelly in separate presentations to the Illinois Commerce Commission and the Chicago City Council's Committee on Environmental Protection and Energy today. "We're focused on the right things to keep energy safe, reliable and affordable for Chicago-area families and businesses this summer and well into the future."
ComEd customers in 2018 enjoyed 45 percent fewer outages on average since the company started its smart grid investments in 2012. Additionally, customers saw record reliability last year in the city of Chicago, where overall reliability improved 70 percent. Since 2012, ComEd has avoided more than 11 million customer interruptions due in part to smart grid and system improvements. These include distribution automation or digital "smart switches" that automatically reroute power around potential problem areas. The avoided outages have resulted in $2.1 billion in societal savings.
"We are committed to providing safe and reliable service to our customers every day, and the work we have completed to upgrade the energy grid will help us continue to meet that commitment," Donnelly said. "We've taken numerous actions to minimize the number of outages customers experience this summer and to ensure that we restore service as quickly and safely as possible when outages do occur."
In addition, ComEd offers programs that incent customers to reduce energy use on days of peak demand. More than 301,000 customers are enrolled in ComEd's Peak Time Savings program, providing 36 megawatts of demand response. The program saved these customers $3.2 million in 2018, and a total of $5.6 million since the program launched in summer 2015. In addition, 97,000 customers are enrolled in ComEd's Central Air Conditioning Cycling program, which has the potential to reduce demand by 97 megawatts.
ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its program to help families and businesses save money and energy in 2008. That's the equivalent of approximately $1,000 for each of ComEd's 4 million customers.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and