Skip Ribbon Commands
Skip to main content

For Immediate Release

Contact

ComEd Media Relations

312-394-3500

ComEd Offers Safety Tips on Flooded Basements

CHICAGO (March 19, 2019) Snow melt in northwest Illinois has caused some of the highest river levels in 50 years, resulting in significant flooding. As a result, residents and businesses have an increased risk of basement flooding. Because so many people have critical systems and other electronic devices in their basements, there is a higher risk of electrocution when entering a flooded basement to assess damage. ComEd offers the following safety tips for customers whose basements flood:

  • Call ComEd at 1-800-EDISON-1 (1-800-334-7661) to disconnect power before entering a flooded basement. If you have a smart meter, power can be shut off and restored remotely by ComEd.
  • Never wade into a flooded basement unless all electricity (such as power that supplies sump pumps, and freezers) has been disconnected. Water may be in contact with electrical outlets, appliances or cords.
  • Even in a power outage, do not wade into a flooded basement. Power may be restored while you are in the flooded basement, and the motors on appliances may be submerged.
  • Never operate electrical appliances or devices or touch electrical switches, outlets, your breaker box or cords if you are wet, standing in water or on a wet surface.  
  • Be aware of any electrical equipment that could be energized and in contact with water.

Public safety is paramount during storms and ComEd encourages the public to remember to take the following precautions:

  • Never approach a downed power line. If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our website at ComEd.com and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Check on elderly and other sensitive family members and neighbors to ensure their safety, and in the event of an extended outage, assist them in reaching an alternate location.

ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app.

ComEd's interactive outage map at www.ComEd.com/map allows customers to easily find information on the location and size of outages and get estimated power restoration times.

More storm safety information is on ComEd's website at https://www.comed.com/safety.

​​​​###

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter, Instagram and YouTube.


© Commonwealth Edison Company, 2019. All Rights Reserved.