For Immediate Release
ComEd Media Relations
Residential customers to receive personalized reliability reports throughout March
CHICAGO (March 5, 2019) – To help residential customers see the real impact of ComEd's electric grid investments on their electric service, the company is providing them with their own personalized reliability reports.
These reports summarize the percentage of time customers received power over the course of the prior year, as well as the number of outages experienced, if any. Customers will be able to compare this information with the previous year, as well as the percentage of time power was available for their municipality and for all customers across the communities ComEd serves.
In 2011, ComEd embarked on a multiyear, $2.6 billion effort to upgrade the electric grid. The result is a smart grid that continues to deliver significantly fewer and shorter power outages for northern Illinois residents and businesses.
"When we began work to improve the grid, we made a commitment to improve the reliability of customers' electric service," said Terry Donnelly, president and chief operating officer of ComEd. "With ComEd's reliability improving more than 60 percent since 2012, we're pleased to help customers understand how our overall performance translates to their service individually."
Residential customers will receive a report if they were customers of record at their current location as of Jan. 1, 2018, and have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills electronically will receive an email link to their report, along with their electronic bill.
For information on what ComEd is doing to improve reliability, visit ComEd.com/SmartGrid.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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