We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
ComEd restores service to 90,000 customers within first 24 hours
CHICAGO (Feb. 25, 2019) – ComEd crews restored electric service to more than 90,000 customers affected by this weekend's dangerously high winds.
Customers across the area in which ComEd serves were impacted over the weekend after high winds moved into northern Illinois overnight Saturday, bringing freezing rain and snow in parts of the region. This was followed by high winds throughout Sunday that included wind gusts exceeding 60 miles per hour through Sunday night.
ComEd thanks customers for their patience and cooperation, and thanks crews for their dedication to ensuring power was restored as quickly and safely as possible. More than 400 ComEd crews, as well as contractors, worked around the clock to safely and efficiently restore power to 90,000 impacted customers across the service territory.
Whenever an outage does occur, ComEd urges customers to contact the company immediately. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd also offers a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/app.
ComEd has an interactive outage map on its website at ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
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