Upcoming Maintenance: To deliver a better customer experience, a system upgrade will take place on Saturday, June 29, from 4 a.m. to 11:30 a.m. Customers will not be able to access My Account on ComEd.com or through the mobile app, and customers won't be able to submit payments online or by phone during this time. We apologize for any inconvenience it may cause. Thank you for your patience.
For Immediate Release
ComEd Media Relations
Energy company encourages customers to be safe if outages occur
CHICAGO (Feb. 5, 2019) – ComEd is closely monitoring and preparing for a potential ice storm in Northern Illinois on Tuesday night. Current forecasts call for the possibility of three-tenths to four-tenths of an inch of ice to coat surfaces beginning this afternoon. ComEd is proactively opening its emergency operations center, increasing crew staffing and readying equipment to respond quickly if power outages occur.
"ComEd has developed a plan and is prepared to have the necessary resources available to respond in the event that there are weather-related issues," said Terence R. Donnelly, president and chief operating officer, ComEd. "Should there be any impact to our system, our employees will work around the clock to get customers restored quickly and safely."
Public safety is paramount during storms, and ComEd encourages the public to take the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app.
ComEd has an interactive outage map on its website at www.ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on