We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
ComEd Media Realtions
ComEd urges customers to take steps to stay safe
CHICAGO (Jan. 30, 2019) – More than 500 ComEd and contractor crews are working to restore service to approximately 9,400 customers who are without power in the extreme cold that has hit northern Illinois. As of Wednesday morning, crews had already restored electric service to more than 42,000 customers. At peak, about 50,000 customers were without power.
"Our crews worked throughout the night to restore power to customers who experienced outages," said Terence R. Donnelly, president and chief operating officer, ComEd. "The extreme cold can create very challenging conditions for customers and our crews, who are working around the clock to restore service. We strongly recommend that our customers take whatever precautions are necessary to stay safe."
Public safety is paramount during extreme cold. ComEd recommends that any customer who experiences an outage go to a heated location such as a community warming center until power is restored. Warming center locations appear on ComEd's mobile app and Outage Map, which customers also can use to easily find information on the location and size of outages and get estimated power restoration times.
ComEd has reached out to customers who have family members who rely on life-support equipment to make sure they take proper precautions. ComEd has deployed warming buses to Chicago's Gresham neighborhood and Robbins, Ill., and has additional warming buses on standby for customers in affected areas.
To protect crews who are working in the extreme cold, the company is assigning multiple crews to restoration work that might normally take one crew, so that they can rotate and allow workers to warm up while restoring power as safely and quickly as possible.
ComEd encourages the public to take the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). ComEd has a mobile app for iPhone and Android® smart phones that allows customers to report power outages and manage their accounts; download the app at www.ComEd.com/app.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
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