We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
Energy company encourages customers to be safe and take steps to be energy efficient in the extreme cold
CHICAGO (Jan. 25, 2019) – ComEd is closely monitoring and preparing for severe weather in Northern Illinois in the next week. Current forecasts call for 4-8 inches of snow beginning Sunday night into Monday, followed by sub-zero lows the following days. ComEd has proactively increased crew staffing and is readying equipment to respond quickly if power outages occur.
"We are closely monitoring the system in the face of the combination of extreme cold and snow," said Terence R. Donnelly, president and chief operating officer, ComEd. "Our team is committed to respond to inclement weather issues and quickly and safely restore any power interruptions."
Public safety is paramount during storms, and ComEd encourages the public to take the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.ComEd.com/app.
ComEd has an interactive outage map on its website at www.ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
ComEd also offers no- and low-cost tips to help customers reduce their energy costs:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
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