We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Information available on setting up assistance and applying for grants
CHICAGO (Jan. 25, 2019) – ComEd representatives will be onsite at O'Hare International Airport Saturday, Jan. 26, from 10 a.m. to 2 p.m., to assist employees of the Transportation Security Administration (TSA) who may be struggling to cover their energy expenses following the ongoing government shutdown. TSA employees are asked to bring their federal ID to the site, where they can receive information on setting up payment assistance arrangements and applying for financial grants. On Wednesday, Jan. 23, ComEd met and assisted TSA employees at Midway International Airport.
In addition to providing bill assistance information to TSA employees at O'Hare, representatives from the ComEd® Energy Efficiency Program also will be available to provide energy-saving tips, including information on rebates, discounts, and more to help customers save at home. They can also schedule appointments for Home Energy Assessments that include free and discounted products and provide customers with personalized recommendations to help them save energy and money.
"As more federal employees face choices about how to pay their bills, we want to help provide assistance to customers who may be struggling,," said Jane S. Park, senior vice president, Customer Operations. "By providing on-site assistance and information, we hope to make it easier for these individuals to find the help they need."
Energy Assistance Options for All ComEd Customers
ComEd reminds all customers of important energy-assistance options available across northern Illinois to help them meet their energy needs. Customers who struggle to cover their energy expenses have a growing range of assistance options, all of which can help eligible customers reduce budget strain and avoid disconnection of service. Customers who may be experiencing financial hardship can find more information about these options at ComEd.com/CARE, or by calling 800-334-7661.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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