We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Programs tailored to help customers with temporary or extended hardship
CHICAGO (Jan. 9, 2019) – With news of an ongoing government shutdown, and the possible need for federal employees to make choices about how to pay their bills, ComEd reminds all customers of important energy
assistance options available across northern Illinois to help them meet their energy needs.
Customers who struggle to cover their energy expenses have a growing range of assistance options from ComEd. The company offers financial assistance programs, flexible payment options, and programs to reduce energy use and costs, all of which can help eligible customers reduce budget strain and avoid disconnection of service.
To help keep service affordable and provide superior value for customers, ComEd recently sought – and received – Illinois Commerce Commission approval to lower delivery service charges by $24 million, which will lower customers' bills beginning this month.
"We are committed to providing affordable energy service for every customer," said Jane S. Park, senior vice president, Customer Operations. "Through our own programs, as well as programs offered by community and government partners, we can help customers make ends meet during tough times."
ComEd offers payment options, such as budget billing, which averages payments out over a 12-month period to help customers manage their monthly energy bill, and flexible payment arrangements, including individually tailored payment installment plans. Customers who may be experiencing financial hardship should visit ComEd.com/CARE.
Financial Assistance Programs
"We make every effort to empower customers who face circumstances that make it hard to cover their energy expenses," added Park. "We are here for our customers and our nonprofit community partners, and we will consider additional support as necessary."
Learn about customer assistance programs at ComEd.com/CARE or by calling 800-334-7661.
Learn about energy efficiency offerings at ComEd.com/WaysToSave.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
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